Arbor AI / 御临

Support

Help with Arbor AI / 御临, your account and privacy requests starts here.

Updated: September 28, 2026

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App help and troubleshooting

Include the app version, iPhone or iPad model, operating system version, selected service region, time of the issue and steps to reproduce it. If needed, attach screenshots with personal and sensitive business information removed.

Do not send passwords, verification codes or full recordings. We may request additional information needed to investigate.

Accounts and organization access

For sign-in, membership or business-data access issues, contact your administrator first. If unresolved, describe the issue using the email below without sending login credentials.

Privacy and account closure

State whether you are requesting access, correction, deletion, account closure or reporting a privacy concern. Identity and scope need to be verified; shared organization records also require permission checks.

Enterprise enquiries

For product demonstrations, organizational deployments or business enquiries, use the form on our Contact Us page. For technical, account or privacy questions, contact the support email on this page.

Contact us by email

heng.ji@arborstandard.com

Business enquiries: Contact Us